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Manager of Enterprise Systems Operations

Ropes & Gray LLP
Boston, MA
United States

About Ropes & Gray
Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals. These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.

We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s global, 24/7 business environment. Our collaborative approach gives our clients—which include many of the world’s most respected companies and institutions—ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.

With an international presence, we focus primarily on the asset management, technology, life sciences, health care and real estate industries. Our clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions and individuals.

We have consistently been recognized for our leading practices in many areas, including private equity, M&A, life sciences, health care, finance, investment management, hedge funds, tax, real estate, intellectual property, commercial and securities litigation, government enforcement, antitrust, and privacy and data security.
Ropes & Gray is an equal opportunity employer.


Responsible for the operation of the firm’s enterprise systems including financial, document management, CRM, knowledge management and many others, as well as the application servers on which they run. Supervises members of the enterprise systems team and their day-to-day workload which includes managing and maintaining the systems and servers, completing project work and ongoing technical troubleshooting. Serves as a member of the enterprise systems leadership team and is one of the primary liaisons between enterprise systems and other parts of the information services department and the firm.


Oversee the daily workload, processes, and performance of enterprise systems team including conducting regular one-on-ones and providing direction on priorities.

Evaluate staff and manage performance and career development.

Act as a resource manager on projects; serve as a point of escalation for resourcing issues on projects.

Ensure system onboarding procedures, system documentation, and other departmental standards are followed. Continually improve documentation, standards and procedures.

Lead team to ensure maximum system uptime. Resolve any unplanned downtime or system issues and take steps to prevent re-occurrences.

Manage coverage/time off/on-call schedules, assist with agenda items and facilitation of staff meetings.

Lead team to resolve trouble tickets and performance issues with a sense of urgency.

Ensure appropriate alerts and monitoring are in place for all enterprise systems.

Serve as a member of the change advisory board.

Participate in the release management process; ensure conformity by the team.

Ensure disaster recovery documentation for systems is kept up-to-date; participate in disaster recovery tests and follow-ups to ensure successful application recovery and smooth execution of the tests according to the documented procedures.

Assist with budgeting and invoice management.

Liaise with internal customers and information systems colleagues demonstrating trusted advisor capabilities; provide leadership to the team members to fulfill their performance and professional goals.

Maintain job descriptions for the positions on the enterprise systems team; advise senior managers on organizational structure, definition of new positions and hiring when warranted.


5-8 years hands-on experience in law firm information technology

3-5 years prior supervisory or management experience

Bachelor's Degree or equivalent

Excellent organizational skills including ability to manage multiple changing priorities

Strong communication skills

Strong analytical and problem solving skills

Strong customer service and relationship building skills

Strong team-building skills

Experience in process-driven environment

Strong leadership skills

Strong project management skills

Experience working in a global, multi-office environment


Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.

Ability to influence at all levels of the organization.

Must be a self-starter who understands the details within a much larger content.

Ability to work effectively in a culturally and educationally diverse environment.

Ability to work in a teamwork/collaborative style and environment.

Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.

Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.

Ability to organize, plan and carry out multiple related activities.

Must pay attention to details and have the ability to follow up and follow through.

Ability to work effectively in a multi-office environment.


Normal office environment. Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.


Performs other work-related duties as assigned.