The PDC Presents: How To Deal With The Irrational And Impossible People In Your Life

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One of the most damaging forces impacting law firm performance is an undercurrent of unhealthy human interactions that can poison the workplace. This is especially amplified in the legal profession which, by its very nature, is high stress and features battles between emotionally charged parties. It is a virtual breeding ground for destructive interpersonal conflict.

Based on the best-selling book “Talking To Crazy: How To Deal With The Irrational And Impossible People In Your Life”, Dr. Mark Goulston addresses the causes of, and solutions for, this productivity draining behavior. During this insightful and highly engaging 60 minute program, Dr. Goulston provides practical tools and tips that can used immediately to deal with the most difficult people at work and in life. Takeaways from this program include:
•       Ways to recognize who will drive you crazy
•       Understanding how and why they trigger you
•       Powerful and simple approaches to counteract their negative influences

About the Presenters:

David H. Freeman, J.D., is a law firm activist, a CultureShifter whose mission is to help law firms build stronger cultures of leadership, client service and business development. David is a former practicing lawyer and the award-winning CEO of the David Freeman Consulting Group, founder of Law Firm CultureShift®, creator of the Culture Xray™ internal culture assessment tool, and the developer of breakthrough technology that automates cross-selling coaching for lawyers called “Cross Serving™”.

He is a multiple best-selling author, speaker, consultant and coach, and for three consecutive years, David was voted the “#1 Law Firm Business Development Consultant and Coach” in nationwide National Law Journal surveys. He has written four books (including two best-sellers) on law firm leadership and business development, and for twenty-four years, he has worked with hundreds of law firms world-wide, including over 40% of the AmLaw 200.

Dr. Mark Goulston(external link) is a former FBI and police hostage negotiation trainer, psychiatrist, preeminent suicide prevention expert, executive coach, international speaker and consultant. He is the author of 7 books, including the #1 selling book on listening in the world, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone which became the top book on listening in the world and the Russian edition of his most recent book is entitled, How to Talk with A--holes, and went viral in Russia and because of that he is on the speaker's circuit in Russia. Dr. Goulston is also a former UCLA professor of psychiatry, advisor, coach and mentor to partners and managing partners in law firms, and a jury consultant, having been an advisor in the O.J. Simpson criminal trial.