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Manager, IT Training

Ropes & Gray LLP
Boston, MA
United States

About Ropes & Gray

Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals. These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.

We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s global, 24/7 business environment. Our collaborative approach gives our clients—which include many of the world’s most respected companies and institutions—ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.

With an international presence, we focus primarily on the asset management, technology, life sciences, health care and real estate industries. Our clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions and individuals.

We have consistently been recognized for our leading practices in many areas, including private equity, M&A, life sciences, health care, finance, investment management, hedge funds, tax, real estate, intellectual property, commercial and securities litigation, government enforcement, antitrust, and privacy and data security.
Ropes & Gray is an equal opportunity employer.

JOB SUMMARY:

The Manager, IT Training reports to the Senior Manager, Technology Training & Document Production and is responsible for the design, development and delivery of technology training for business support staff and attorneys; provide day-to-day supervision of the eight-person training team; coordinate schedules, training projects and other initiatives; review staff performance and facilitate development goals.

ESSENTIAL FUNCTIONS:

Allocates training resources and executes training initiatives
Makes recommendations for training staff development
Conducts training staff reviews and performance management
Participates in training project planning and coordinates firm wide training initiatives
Provides creative solutions to improve training team effectiveness and efficiencies
Promotes a collaborative relationship for the team as well as with internal/external clients
Works with management to define instructional, learning, and performance objectives for both the staff and attorney population
Coordinates monthly training class schedule, cross-office training initiatives and project assignments
Presents and makes recommendations to stakeholders regarding course design, technology, and instructional delivery options
Works directly with subject matter experts and conducts other research to develop instructional content
Conducts standardized and consistent training sessions for both staff and attorneys through onsite classroom and online methods
Designs and maintains instructional aides for stand-alone, instructor-led or online learning such as course documentation, manuals, training roadmaps, handouts, and assessments
Recommends changes to content or delivery methods, based on information such as instructional effectiveness data, current or future performance requirements and feasibility
Prepares communications and develops marketing campaigns to promote learning

ESSENTIAL CAPABILITIES:

Demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs
Ability to influence at all levels of the organization
Must be a self-starter who understands the details within a much larger content
Ability to motivate and develop members of the team
Experience managing in a multi-office environment
Ability to work effectively in a culturally and educationally diverse environment
Ability to work in a teamwork/collaborative style and environment
Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks
Ability to organize, plan and carry out multiple related activities
Must pay attention to details and have the ability to follow up and follow through
Ability to work effectively in a multi-office environment
Ability to travel to office locations to support implementation of learning programs and staff development
Excellent interpersonal, team, and verbal and written communications skills, with ability to be effective at all levels
Ability to work on multiple concurrent projects in a fast paced environment that requires teamwork and problem solving

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

Bachelor’s degree
Experience providing end user training for individuals and groups on software applications
Certification in related field preferred (CPLP, ATD, eLearning, instructional design, etc.)
Minimum 5 years of professional development/training experience, preferably within the legal industry;
Proficiency in virtual learning technologies (ex: Captivate, Camtasia)
Advanced proficiency in MS Office Word and PowerPoint, MS Operating System, MS Office Suite.
Project Management skills
Excellent people management skills
Experience with large-scale technology rollouts/deployments
Strong communications skills
Technical writing and design of training aides

WORKING CONDITIONS:

Normal office environment. Expected to work the hours necessary to fulfill the responsibilities of the position. This may include nights and/or weekends in support of the International offices.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

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